When does my cover plan start?

• Your plan starts from the date of agreement. Please note that an exclusion period for claims on new policies do apply

When can I call you?

• We’re available 24hrs a day. We will initially help you understand your boiler issues and see if we can help you fix it remotely by offering common tips to get your boiler up and running.

What if I already have a home emergency plan or home cover elsewhere?

• All you have to do is call your current provider and notify them that you wish to cancel. Sometimes you can simply cancel your direct debit with your current provider but we always advice customers to check their terms and conditions first.

What areas do you cover?

• We cover the UK mainland (England, Wales and Scotland)

I am not a Home Owner, can i still get cover?

• Most rented properties boilers are the landlords' responsibility so fix the boiler so check with your landlord first

How long is the cover for?

• Our cover plans run for an initial annual term and will automatically renew afterwards. We will however contact you 30 days before the end of your contract advising you of your renewal options before the automatic renewal.

Is there a limited number of repairs i can get with my plan?

• We offer unlimited repairs and call-outs with parts and labour costs included.

Is there an exclusion period for me to request a repair? 

• Yes, for new cover plans, there is a 60 day repairs and call-out exclusion period. This is to ensure that people with faulty boilers are not taking up our cover plans just for the purpose of taking advantage of the no cost repairs. However all customers will immediately get access to our customer support helpline.